Privacy Policy

This policy applies to the BOTFORGE website, application, and related services (collectively, the “Service”). By using the Service, you understand that we will process information as described here.

If you are using BOTFORGE on behalf of a business, that business may control how data is configured and used within your account (for example, what knowledge sources are connected to a chatbot).

We collect information to operate the Service, keep it secure, and improve performance. The categories below may apply depending on how you use BOTFORGE.

• Personal data: such as name, email address, authentication data, and basic account/profile details.
• Chat data: messages sent by users and visitors, chatbot responses, conversation metadata, and information you choose to provide during a chat (including lead details when enabled).
• Usage data: log data and analytics such as pages viewed, feature usage, approximate location (derived from IP), referrer, browser type, device identifiers, and performance diagnostics.
• Cookies and similar technologies: used for session management, preferences, security, and measurement.

• Provide and improve the Service: operate accounts, deliver chatbot functionality, and support requested features.
• AI chatbot processing: process chat prompts and related context to generate responses and improve relevance (for example, by retrieving relevant knowledge).
• Analytics and performance tracking: understand usage, measure quality, and improve reliability and response times.
• Security and fraud prevention: protect accounts, prevent abuse, detect suspicious activity, and enforce our terms.

BOTFORGE may rely on third-party service providers to deliver key functionality. Depending on your configuration and plan, these may include:

• OpenAI: used to process prompts and generate AI outputs for chatbot interactions.
• Hosting and infrastructure providers: used to host the application, store data, and deliver content securely.
• Analytics tools: used to understand product usage and improve performance (where enabled).
• Payment processors: used for paid plans and billing (current or future integration).

These providers may process data on our behalf as service providers/processors. Where required, we take reasonable steps to use reputable providers and to limit processing to what is needed to deliver the Service.

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: to operate and secure the Service (as described above).
• Legal requirements: if required to comply with law, regulation, legal process, or enforceable governmental request.
• Protection of rights and safety: to protect the security of the Service, our users, or others, including investigating fraud or abuse.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, and alteration.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk.

Depending on your location and applicable law, you may have rights to access, correct, export, or delete your personal data. You can also request deletion of account data where applicable.

To make a request, contact us at mubashirdawood05@gmail.com. We may need to verify your request before responding.

Cookies are small text files placed on your device. We use cookies and similar technologies to keep you signed in, remember preferences, improve security, and measure product performance.

You can control cookies through browser settings. Disabling certain cookies may affect the functionality of the Service.

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Chat data and logs may be retained to support conversation history, analytics, and security auditing, unless you delete it or request deletion, subject to legal and operational requirements.

We may update this Privacy Policy to reflect improvements to the Service, legal requirements, or changes in our practices. We will update the “Last updated” date and may provide additional notice where appropriate.

If you have questions about this Privacy Policy or our data practices, contact us at mubashirdawood05@gmail.com.

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